Great leaders don’t innovate the product, they innovate the factory

My Mac Book Air (mid-2011) has been running slow during the meetup. It’s fine for light coding but it drags when I run a bunch of tests, swarm program on ScreenHero, or screenrecord during a presentation.

My product is suffering because I can’t upgrade the factory.

I wanted to upgrade the RAM from 4 gigs to 16 gigs. So I went to the Apple Store.

The Apple Store doesn’t do RAM upgrades on the model I have and they suggested that I contact Mac Made Easy, a third party apple store and repair shop.

“Hi, I have a mid 2011 Mac Book Air and I’d like to update the RAM.”

The tech on the phone said, “Hold on, did you say mid-2011? We could do it for you. But it’s going to be very expensive. They’ve soldered the RAM to the motherboard.

Not being able to update the RAM on my computer is infuriating. Especially because I love everything else about the computer.

My product is my code. My product is sharing information at the meetup. My product is connecting people through code. My product under-performs because my Mac Book Air can’t take on more RAM without undergoing a very expensive procedure.

In other words, the product suffers if you can’t innovate the factory.

I haven’t determined what I’m going to do from here. But I wanted to post a quote about the misguided goal of innovating the product when you should really be innovating the factory.


Author: David Neely

Professional Software Developer. Technology and Web Coordinator at the University of Hawaii's Manoa Career Center.